We have had over 360,000 visits in the last 12-months.
This is due to the popularity of your leisure centre and the addition of more classes, more activities and better and upgraded facilities.
This increase in visits means more customer contact. We try and alleviate this as much as possible to save you queuing, through our booking app and access to the facilities through your membership wristband.
However, we do appreciate that at times you need to speak to a member of our staff. We are aware that customers are trying to contact us via the telephone and that sometimes the phone is not answered.
This is due to the fact our receptionists are busy dealing with face-to-face queries, answering telephone calls and booking appointments for our extremely popular Household Membership which was re-opened on Monday 1 April.
Please note that when customers telephone, they won’t get an engaged tone, even if the phone is in use. What we ask is that when the answerphone starts, please leave a message with your name, telephone number and a short message relating to what you are enquiring about, and we will get back to you.
We cannot stress the importance of this and all messages are dealt with in the order they are received.
