Over the past few weeks we have seen an increase in the number of people booking classes but not showing up.
This is very inconsiderate, especially when a class is full and people are on the waiting list.
Also, if you are new to our classes, please ensure you turn up at least five/ten minutes before the class is due to start so the instructor can talk you through what will happen or any special moves that you need to be aware of. If you turn up late you will not be permitted to particpate in the class and this delays it for everyone else.
No Show Saction for class bookings
We operate a “no Show Sanction” on class bookings whereby, if you book a class and fail to show up for it, and do not cancel the class, the system will automatically start a 30-day “no show sanction”.
You can still book after failing to show up after the first no show but if you book another class during that 30-day “no Show Sanction” period and fail to show up or cancel, the system will automatically block you from booking any more classes online or at the kiosk for 30 days. You can still book with our receptionists in person.
This is to make the class booking system fair for all members wishing to participate in our classes as we have are starting to see a considerable amount of people booking and failing to show up.
You can cancel online, at a kiosk or via the receptionists. So if you cannot make it to the class please have the courtesy to cancel yourself off the class and allow another member to participate. You can cancel up to 90 mins before the class via the TRAKK app or online. Anything later than this needs to be done by contacting our reception on 01246 242 365.
